Effective Date: 30-10-2024
At Salomon Gems, your privacy is a top priority. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal information in compliance with Swiss law, the EU General Data Protection Regulation (GDPR), and United States data protection regulations It also describes how we handle payment information and use cookies on our website.
1. Data Controller
The data controller responsible for your personal data is:
Salomon Gems
Salomon Schwarz
Zürich
Badenerstrasse 580
8048 Zürich
Zurich, Switzerland
Phone: +41 77 415 47 01
Email: info@salomongems.com
2. What Data We Collect
We collect personal data in the following categories:
Contact Information: Name, email address, phone number, and mailing address.
Transaction Data: Payment details, such as credit card or debit card information and billing address.
User Communications: Any messages or inquiries you send via our website or email.
Technical Data: IP address, browser type, device information, and site usage data.
3. How We Use Your Data
We process your personal data for:
Fulfilling orders for gemstones and services.
Providing customer service and responding to inquiries.
Improving the website and tailoring content to your preferences.
Sending marketing communications and offers (with your consent).
Complying with legal requirements and regulations.
4. Legal Basis for Data Processing (For EU Users)
In compliance with the GDPR, we process personal data under the following legal bases:
Contractual Necessity: To fulfill contracts and orders.
Consent: For activities like sending newsletters or marketing materials.
Legitimate Interest: For purposes like improving our services or fraud prevention.
Legal Obligation: To comply with laws and regulations.
5. How We Collect Data
We collect personal data through:
Direct Interaction: When you provide information by placing an order, filling out forms, or contacting us.
Automated Technologies Information collected using cookies and similar tracking technologies when you visit our website.
Third Parties: Information received from payment processors or analytics services.
6. Credit Card and Debit Card Data
How We Handle Payment Information
To protect your sensitive payment information, we use secure payment processing methods and technologies:
Encrypted Transactions: Credit card and debit card data are encrypted using Secure Socket Layer (SSL) technology, ensuring that payment information cannot be intercepted.
PCI Compliance: We work with PCI DSS-compliant payment processors to ensure that your card information is handled securely, reducing the risk of fraud or unauthorized access.
Tokenization: Your card information is tokenized, meaning sensitive data is replaced with a unique identifier (token) for secure transaction processing.
Limited Retention: We do not store full credit or debit card numbers on our servers. Only necessary details (e.g., last four digits of the card) are retained for record-keeping and legal compliance.
7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help improve your experience by remembering your preferences and tracking your activity on our site.
How We Use Cookies
We use cookies for:
Essential Functions: Cookies necessary for the functionality of our website (e.g., processing orders).
Analytics: To track user behavior on the website and improve its performance.
Marketing: To deliver relevant advertisements based on your browsing history.
Preferences: To remember language settings or other personalized features.
Third-Party Cookies
We partner with third-party service providers, such as Google Analytics and advertising platforms, which may set cookies on our behalf.
Managing Cookies
You can control cookies through your browser settings. While you can disable cookies, please note that this may affect certain features of our website.
8. How We Share Your Data
We do not sell or rent your personal data. We may share your data with:
Service Providers: Third-party companies for payment processing, website hosting, and marketing support.
Legal Authorities: If required to comply with legal obligations.
Business Partners: In the event of a merger or acquisition, your data may be transferred to the new entity.
All third-party partners are required to comply with strict data protection standards.
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. After the retention period, your data is securely deleted or anonymized.
10. Your Rights (For EU and Swiss Users)
In accordance with GDPR and Swiss law, you have the following rights:
Right to Access: You can request access to your personal data.
Right to Rectification: You can ask us to correct any inaccurate data.
Right to Erasure: Under certain circumstances, you can request the deletion of your personal data.
Right to Data Portability: You have the right to receive your data in a machine-readable format.
Right to Restrict Processing: You can request that we limit the processing of your personal data.
Right to Object: You can object to the use of your data for direct marketing.
Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
To exercise your rights, contact us at info@salomongems.com. We will respond within 30 days.
11. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration. These measures include encryption, secure storage, and restricted access to your personal data.
12. International Data Transfers
Your personal data may be transferred outside of Switzerland or the European Economic Area (EEA). In these cases, we ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
13. Children’s Privacy
Our website is not directed to individuals under the age of 16, and we do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a minor, we will promptly delete it.
14. How We May Contact YouWe may contact you via the following methods, depending on your communication preferences and consent:
Email: For order confirmations, updates on your purchase, or marketing communications (if you have opted in).
Phone: To provide customer service or follow up on inquiries or orders.
You can manage your communication preferences or withdraw consent for marketing communications by contacting us at info@salomongems.com or by using the unsubscribe link in our emails.
15. Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates by posting the revised policy on our website and updating the effective date.
16. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy, or how we handle your personal data, please contact us at:
Salomon Gems Zürich
Badenerstrasse 580
8048 Zürich
Switzerland
Phone: +41 77 415 47 01
Email: info@salomongems.com